Server Management
Server Management Services are designed to address an enterprise's server platform from design, deployment, migration and optimization. Its help optimize your server infrastructure by centralizing applications and servers.

Database ManagementDatabase Management Services ensure 24x7 monitor, manage and optimal performance of the database environment and function as an extended support of your organization.

Service Offerings
Core database high end services competency development

• Application and database grid computing
• Application server
• Business continuity
• Database and application performance tuning
• Disaster recovery
• Backup and recovery

Core database administration services

• General support and maintenance
• Upgrades and migrations
• Database tools and utilities
• Database implementation and configuration
• DW Database support and maintenance
• New emerging DBA technologies

Managed Backup Services
Managing backup has become progressively due to a multitude of reasons. Shrinking backup window and strict SLA adherence in global environment, risk due to backup failures, growing compliance requirement, explosion in data growth and cost constraints mean that organizations face complex challenges in backup management services. Enterprises need a robust backup management service that enables reduction in risk exposure and adheres to stringent service levels while being a cost effective solution.

Services

• Monitoring & Routine Tasks
• 24x7x365 remote backup management operations and monitoring
• Trouble Shooting and Permanent Remediation
• ITIL, Six Sigma based continual improvement
• Change Management
• Perform multiple tasks like change requests, configuration management, addition, removal or decommissioning of backup client server
• Administration Planning
• Maintain standardized document and SOPs

Advantage
Proactive Backup Management Proactive focus on ensuring backup timeliness and completion

Automation
Proprietary tools to improve backup management efficiencyReal-time reporting


Process Excellence
ITIL, Six Sigma framework for continual improvementProven remote backup management process and methodologies

Flexible Service Windows
Multiple options like 24X7, 8X5 remote backup management services, After-Hours support etc.

Storage Management
Storage management services ensuring an enterprise's businesses run efficiently while you are confident that your data is safeguarded and secure. We recommend data storage solutions that help create a strategy to addresses the challenges you face and optimize the existing infrastructure resulting in the easy reuse of data.

Archival Management
Maximum corporate information is digital and up to 75% of properties are in e-mail or instant messaging. Coupled with task of managing the exponential growth in unstructured content is the need for a swift information retrieval mechanism through traditional back up methods.

The key features and benefits are:

• 24x7 support of e-Discovery related searches
• Predictable expenditure due to per unit pricing
• Shared services model with an ability to quickly ramp up or ramp down based on business

Needs

• Certified pool of qualified and best in class subject matter experts
• Cost-effective solutions as result of remote operations and a shared services model
• SLA based service

Archival Management Service Deliverables Include

• Discovery Accelerator Support
• Cases
• Analytics rules
• Roles & permissions
• Managing searches
• Importing & exporting data

Monitoring

• Availability of archival including services
• Searches
• Availability of storage capacity
• Archival backup completion
• Index status
• System hardware usage of archival servers (CPU, Memory, Local Disk)
• Tasks for archiving success/failure
• Archival event logs

Incident and Problem Management

• Troubleshooting and remediation of all related issues
• Root cause analysis and prevention of incident recurrence

Performance & Capacity Management

• Archival storage forecasting
• Performance tuning

Network Management Today's businesses need collaborative working across borders that depend largely on effective networking. Although network operations are way removed from the intricacies of the business that an enterprise network supports, but in today's always on and available enterprise, building and running an effective network is a highly challenging responsibility that IT owns and that enables enterprises to communicate and operate in a fast paced virtual and global environment.

Enterprise Network Management Services forms a significant part of capability as an infrastructure management services specialist.

Its provide guaranteed service performance based on strong capability spread across all networking technologies and products like routers, switches, firewalls, proxies, load balancers, intrusion detection and intrusion prevention systems, remote access devices and wireless devices.

Network Management Services

• Operations support that includes capacity planning, availability management, performance management, remote administration and monitoring, technical troubleshooting, configuration management and generation of management reports
• Network build and integrations services that support the implementation and rollout of new network infrastructure, including consolidation of established network infrastructure
• Asset management and maintenance services that include ensuring CMDB asset accuracy as well as coordination with asset vendors for technical support and replacement as an when needed

Advantage
Extensive experience in the enterprise network management domain also brings out some distinct advantages and best practices that we share with our customers:

• Reduction in MTTR is the primary goal for our incident management teams that consistently work on reducing average service restoration times based on a rigorous Six-Sigma model that we apply to operations
• Incident Reduction leveraging a problem management framework that uses FMEA as a tool and a knowledge management portal to record and eliminate recurring issues
• Vendor management expertise is an important skill needed to manage multiple telecom service provider environments which is a common feature in enterprises.

Managed Communications
Managed Communications is continuous connectivity within the enterprise as well as with Customers, partners and suppliers, using wide telephony networks face a variety of challenges while dealing with the integration of voice-based resources with other infrastructure.Managed Communication Services are designed to improve end-user productivity and help better utilize voice-based resources. This service totally uses best practices and methodologies to design and manage each organization's multi-vendor, multi-technology voice networks. It’s help standardize processes and the 24x7 management of communication services that ensure maximum uptime for critical voice and business applications, and reducing network outages hence lowering MTTR significantly. We have strategic partnerships with global systems integrators and vendors such as CISCO, Microsoft and others Data and voice. This Unified Communications is expected to transform businesses in the same way the Internet had changed the business landscape.

Managed Communications Services

• Communication enterprise telephony
• Contact center
• Unified messaging services
• VoIP provisioning
• Conferencing & Collaboration
• IP infrastructure

Product expertise for Managed Communication Services covers

• Analog, digital and IP phone setup
• Avaya and Cisco Call managers
• CMS and Call Center ELITE
• Symposium ACD, Contact Center 6
• Voice Recording – Nice logger and Variant logger
• Avaya Intuity and Octel Voicemail
• Meridian Mail, Nortel Meridian 81c, 61c and 11c
• Nortel MUX – Passport 7450
• Microsoft LCS 2005 and OCS 2007

One of the main focuses of unified communications is to reduce communication latency. It ensures that you get the best out of your data and voice networks with timely support.

Security Device Management
Security is emerging every day, not only becoming complex but also rendering traditional security solutions inadequate. Technology solutions are necessary but are incapable of proactive detection and reliable prevention. The frontiers of attack range from perimeter to end point. Business risks are continuously mounting as threats evolve on 24x7 bases. Enterprises need to meet the compliance requirements and this needs significant business attention. The upkeep of security of business critical Information assets is a challenge which is becoming complex and harder.

Security Device Management Services cover incident management, problem management, change management, configuration management, and service level management and vendor or3rd party coordination for:

• Firewalls
• VPN
• Proxy
• Anti-Virus, Anti-Spyware
• IDS/IPS
• Unified Threat Management
• Messaging Security
• Web Security
• End Point Security – NAC, Personal firewall, WSUS, IPC, AV, AS

Benefits

• Brings expertise to sensitive security operations
• Proactive round-the-clock support
• Ensures compliance
• Reduced investment in tools and technologies for security infrastructure management
• Lower cost of security operations

Managed Messaging
Email is a strong business enabler and has become a mission critical enterprise application that demands 100% availability. However consistent email growth continues to impact messaging design, infrastructure & operations.

Services
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Enterprise Service Desk
Enterprise Service Desk helps you to realize a significant impact on your help desk productivity and end user efficiency. This is made possible by our proactive approach which addresses not only escalating issues, but also identifies and prevents recurring issues. Our extensive reporting helps in better understanding of issues and improved service delivery.

Services

• Integrated help desk from Level 1 (Call logging) to Level 3 (System administration)
• Facilitating customer change request management, software license management, configuration management, availability management
• Handling incidents, problems, and service requests
• In-house developed ITIL compliant helpdesk tool

Desktop Management
Desktop Management Services are designed to optimize your IT resource utilization and provide a standardized end-user environment.

Service Offering

Management Services

• Asset management
• Remote desktop management, control and support
• Software distribution
• Client application environment support
• Migration services
• Vendor management

Professional/Project Services

• Platform services
• Application packaging and core build services

Platform Services

• Platform design & deployment services
• Platform migration services - desktop (NT to XP)
• Platform optimization services (Windows active directory and networking services (DNS, DHCP, WINS)
• Advanced feature implementation of Windows 2003 - PKI, Quarantine, RMS, SUS etc.

Application Packaging and Core Build Services

• Applications packaging/core build creation
• Packaged applications roll-out
• Desktop standardization and roll-out